Community engagement is a top priority for MWH Treatment and all its joint venture partnerships. The team on our advance joint venture Lytham project have really embraced our community engagement philosophy and have received a certificate from the Guide Dogs charity for their efforts.
The project team coordinators Paul Liptrot and Phil Wooley attended a community meeting in Blackpool to give an update on the project followed by a Q&A session with local residents. The feedback was very positive, especially regarding our communication and keeping everyone well informed of what we were doing.
After the session, Carole Holmes and her guide dog Inca, who lived next to one of our work sites, took the floor where Carole spoke about the work area at Highfield Road and our team working there. She explained how she was initially worried that when the work area was set up she would struggle navigating through it safely. Her fears were quelled when she experienced the extra effort our team went to assist her; walking her across the road, offering an arm to hold onto, looking out for her and asking when she’d be back so they could be there to help again.
The team made sure she was never inconvenienced living so close to one of our work sites, which without the extra care could have had a detrimental effect on her home life. She presented us with a certificate from the Guide Dogs Charity in recognition of their efforts. Both Paul and Phil were left speechless by this gesture, an unexpected reward for just doing the right thing.
Project Manager Mike Addison said “I think this is an incredible recognition of the efforts the site team has gone to to create customer satisfaction. We are absolutely delighted to see our guys having such a positive effect while working on the Lytham Project.”